Guest Experience & Front Office Manager

Join PT. Ubud Hot Stone as our Guest Experience & Front Office Manager and become the face of our luxury property in the heart of Bali. This role is pivotal in bridging operational excellence with unparalleled guest satisfaction, ensuring every visitor leaves with a memorable experience. Located in Sukawati, our property offers a serene escape amidst Bali's natural beauty, and we're looking for a dynamic professional to lead our front office and guest services.

As our Guest Experience & Front Office Manager, you'll be the first point of contact for our guests, responsible for delivering exceptional service that exceeds expectations. Your day will be a blend of hospitality, problem-solving, and strategic planning, using tools like PMS (Property Management System) and CRM (Customer Relationship Management) to streamline operations.

This is an opportunity to be part of a growing team in Bali's hospitality sector, with potential for career growth and professional development. If you're passionate about creating unforgettable guest experiences and have a proven track record in front office management, we invite you to apply.

📋 Tanggung Jawab Pekerjaan

• Manage all front office operations, including check-in/check-out processes, guest communications, and reservation management.
• Ensure high levels of guest satisfaction by addressing concerns and providing exceptional service.
• Oversee the daily operations of the property, including housekeeping, maintenance, and guest amenities.
• Coordinate with various departments to ensure seamless guest experiences and efficient operations.
• Utilize PMS and CRM systems to manage guest data, reservations, and service requests.
• Train and mentor front office staff to maintain high service standards.
• Monitor and report on guest feedback and service metrics to identify areas for improvement.
• Participate in strategic planning and development initiatives for the property.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 5 years of experience in front office management, preferably in a luxury or high-end hotel setting.
• Proven track record of delivering exceptional guest experiences and exceeding service standards.
• Strong knowledge of PMS and CRM systems, with experience in using tools like Guestline or Cendyn.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Fluency in English and Bahasa Indonesia.
• Certification in hospitality management or a related field is a plus.

🛠️ Keahlian

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