Logistics Customer Service Executive

Join Kintetsu World Express, a global leader in logistics and supply chain solutions, as a Logistics Customer Service Executive in beautiful Bali. This is a unique opportunity to be part of a dynamic team that ensures seamless logistics operations while delivering exceptional customer service. As a Logistics Customer Service Executive, you will be the first point of contact for our clients, providing them with timely and accurate information about their shipments. Your role will be crucial in maintaining our company's reputation for reliability and efficiency.

At Kintetsu World Express, we are committed to innovation and continuous improvement. We believe in fostering a culture of learning and development, where every employee has the opportunity to grow and succeed. In Bali, you will have the chance to work in a vibrant and diverse environment, contributing to our global operations while enjoying the unique culture and beauty of the island.

Daily, you will handle customer inquiries, process shipments, and coordinate with our warehouse and delivery teams to ensure that our clients' needs are met. You will use our in-house logistics management system, SAP, and other industry-standard tools to manage and track shipments. This role offers a competitive salary and a comprehensive benefits package, including health insurance, performance bonuses, and professional development opportunities.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide accurate information about shipment status and delivery times.
• Process and manage shipments using our logistics management system, SAP.
• Coordinate with warehouse and delivery teams to ensure timely and efficient delivery of shipments.
• Resolve customer complaints and issues promptly and professionally.
• Maintain and update customer records and shipment databases.
• Participate in team meetings and contribute to the development of logistics processes and procedures.
• Stay updated with industry trends and best practices in logistics and customer service.
• Provide exceptional customer service and contribute to the overall customer satisfaction and retention.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 3 years of experience in customer service, logistics, or a related field.
• Familiarity with logistics management systems, particularly SAP.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced and dynamic environment.
• Fluency in English, both written and spoken.
• Ability to travel occasionally to support logistics operations.

🛠️ Keahlian

Lowongan Terkait